Question 1

Is Firebird Support Services NDIS Registered?

Accepted Answer

Not yet but we are working towards completing our application in the near future.

Question 2

Can I use my aged care package funds?

Accepted Answer

Yes. We are a sub-contractor to multiple registered My Aged Care providers

Question 3

Can I book your services for private use?

Accepted Answer

Yes. You can use private funds for all of our services.

Question 4

What happens when I need to cancel a service?

Accepted Answer

Cancellation Policy has now been reviewed to be in line with the NDIS guide and updated from 2 days to 7 days. We reserve the right to claim 100% of the booking fees if cancelled within 7 days. This will be at our discretion on a case by case basis and extenuating circumstances will be taken into account.

Question 5

What happens when a support worker can not attend a shift?

Accepted Answer

In the event a Staff member is unwell or unable to attend a shift, we will notify you as early as possible. We will try our best to allocate another staff member to you, but if this is not possible we will work with you to reschedule.

We will never charge for a service we have cancelled. If a staff member is running late, we ask that participants allow staff to arrive 15 minutes after your booking time before calling to inform us so that we can investigate the whereabouts & welfare of the staff member as they may have been held up due to a previous booking running overtime.

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Frequently
Asked
Questions

Mailing/Street Address
(By Appointment Only)