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We have answered some of our clients' most frequently asked questions and shared them here for you.

If you can't find what you are looking for, please contact the team at Firebird Support Services:

  • Is Firebird Support Services NDIS Registered?
    Not yet but we are working towards completing our application in the near future.
  • Can I use my aged care package funds?
    Yes. We are a sub-contractor to multiple registered My Aged Care providers
  • Can I book your services for private use?
    Yes. You can use private funds for all of our services.
  • What happens when I need to cancel a service?
    Cancellation Policy has now been reviewed to be in line with the NDIS guide and updated from 2 days to 7 days. We reserve the right to claim 100% of the booking fees if cancelled within 7 days. This will be at our discretion on a case by case basis and extenuating circumstances will be taken into account.
  • What happens when a support worker can not attend a shift?
    In the event a Staff member is unwell or unable to attend a shift, we will notify you as early as possible. We will try our best to allocate another staff member to you, but if this is not possible we will work with you to reschedule. We will never charge for a service we have cancelled. If a staff member is running late, we ask that participants allow staff to arrive 15 minutes after your booking time before calling to inform us so that we can investigate the whereabouts & welfare of the staff member as they may have been held up due to a previous booking running overtime.
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