Firebird Support Services is located in Sydney.
We are family owned and operated, founded by Star Jade, who has been diagnosed with Autism, Bipolar, Anxiety, OCD, PTSD & ADHD with first hand knowledge of how important good support services are.
We are focused on providing a range of support services for disabled, elderly, impaired, diverse, and vulnerable members of our community. We are dedicated to training and up-skilling our team of support professionals to provide the services needed within our community.
A new level of Support Services. Firebird Support Services has broken the mould & shaken off stereotypes in our industry.
We don't see staff as a number to fill a seat. Our team are paid 20% above award rates & receive an automatic 5% base rate rise for every 1,000 hours worked.
We break down the role of Disability Support into separate tasks such as cleaning, transport, personal care, cooking, social support & more. Staff are asked what tasks they are willing & able to complete so are only offered those shifts.
We also ask them their fears, phobias & dislikes so that we don't send them anywhere they will not thrive.
Shifts are created & made available for staff to claim, rather than staff being sent where they are not comfortable. We are flexible with workdays & times to suit the staff availability when needed instead of forcing staff to attend shifts.
Our happy staff in turn give wonderful support which means happy clients.
We use state of the art software to organise our schedule, communications & accounting.
Where we see a need, we work hard to fill it for example, we purchased a wheelchair vehicle for the Wollondilly as there was not one available. We recruit for staff if a client has a need we can't fill eg we recruited for staff experienced in PEG tube feeding & paid to train 3 of our staff to support the client.
Firebird Support Services was founded in 2022
Star- Jade found that there was a better way to assist disabled, elderly, impaired, diverse, and vulnerable members of our community.
Through her own personal struggles, Star-Jade knew what was needed and the best approach to offer these services to the community
By assigning staff with specific skills needed for each shift & ensuring they are well paid for their service, Star was able to create a solid foundation for her service with highly skilled and trained staff that enjoyed being a part of and assisting the community.
Our
Story
What sets us apart?
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Our employees are trained & educated based on the needs within the community rather than a one size fits all approach
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Our staff have had personal experiences in the area of support services which drives us to continually build upon and improve the available services.
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Our team are passionate advocates for vulnerable people.
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We are focused on what our clients can do rather than what they cannot, therefore continually providing a positive experience.
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We are fun and will promote the activities our clients participate in to remove the stigma around disability and support services. We understand that there is much laughter and enjoyment to be had.
Our mission remains steadfast - to provide support for disabled, elderly, impaired, diverse, and vulnerable members of our community.
At Firebird Support Services we are focused on what our clients can do rather than what they cannot, therefore continually providing a positive experience.
We are fun and will promote the activities our clients participate in to remove the stigma around disability and support services.
Providing a range of support services for disabled, elderly, impaired, diverse, and vulnerable members of our community.
Our
Vision
Our
Values
Professional – Our Support workers pride themselves on their professional approach to each service provided. With the understanding that each situation is different and unique and ensuring that each need of their clients are catered to.
Reliable – Our team takes responsibility for their roles and show integrity by assisting their clients efficiently and compassionately.
Empathetic – Our staff take the time to build relationships with their clients where each client feels extremely comfortable sharing their home and life with each staff member they welcome through their doors to assist with their assigned services.
Supportive – focused on providing a range of support services for disabled, elderly, impaired, diverse, and vulnerable members of our community.
Local – Firebird Support Services is a Wollondilly based, family owned and operated business, focused on providing a range of support services for disabled, elderly, impaired, diverse, and vulnerable members of our community.
Friendly – We are fun and will promote the activities our clients participate in to remove the stigma around disability and support services. Our staff treat our clients as an extension of our Firebird family and are compassionate, caring, and time generous
We are committed to providing a range of support services for the disabled, elderly, impaired, diverse, and vulnerable members of our community through a fair, respectful and empathetic approach that is focused on the person, not the vulnerability. We are dedicated to training and up-skilling our team of support professionals to provide the services needed within our community.
Our
Commitment
Future
Aspirations
for Firebird
Firebird Support Services – Extending our reach to surrounding regions until nation wide, with trained local staff to attend to clients in need of our expertise.
Firebird Farmstead – A permaculture, food forest, animal sanctuary used to base all Firebird operations and provide gardening and animal therapy to the community. It will also have some emergency accommodation for homeless while the Firebird Foundation helps them get back on their feet.
Firebird RTO – A training organisation that has a suite of training to take a recruit from considering disability support to work ready including first aid, driving and food preparation.
Firebird Foundation - A not-for-profit charity that will fund free support for community members without government or private funding while a team will assist them to apply for any financial assistance or funding they may be eligible for. It will also assist homeless or persons escaping domestic violence to access support, medical care and long term accommodation services.
Our Team
Meet the Firebird Support Services Team.
Note: All staff are Disability Support workers at their core & have areas they also specialise in as below:
Star-Jade Laverty
Founder
Meet the incredible Star, the Founder of Firebird Support Services!
Behind the heart and soul of Firebird is Star—a remarkable nurse, neurodiverse mother of six, and a beacon of resilience.
Star's journey includes navigating life with Autism, Bipolar disorder, Anxiety, OCD, PTSD, and ADHD. Despite these challenges, she stands tall, turning her experiences into a source of strength.
Beyond her diagnoses, Star is a survivor—a true testament to the power of courage and perseverance. She's triumphed over the shadows of sexual assault, and domestic violence, emerging as a guiding light for those seeking hope and support.
Star's story inspires us to break barriers, challenge stigmas, and foster a community where everyone's journey is valued.
Apryll
Accounts
Accounts Receivables, Accounts Payable, Payroll and Schedule Management.
Melissa
Scheduling Assistant
Responsible for bookings, liaising with staff and clients on their schedules and necessary bookings for each client.
Alan
Client Liaison Officer & Project Manager
Assists with promotion of Firebird services to the community through event engagement, networking.
Responsible for customer service enquiries and ongoing projects.